Anonymous
map-marker Morristown, New Jersey

Frayed limbs on new xp 380 crossbow after 15 shots. And I have called customer service for 4 days and been on hold all day no one picks up and talks or returns emails or calls

I was shooting bow when I noticed limbs are fraying or splintering. I've called customer service and put on hold for hours for 2 days now and I'm leaving messages.

No one answered or returns calls or emails. I'm very upset with this . I'm glad I still had my old crossbow bone collector to hunt with.

The Barnett company needs to fix this problem with customer service. I guess I just wasted my money buying this crossbow.

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Dillan G

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Verified Reviewer

Warranty work

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Barnett Crossbows - Warranty work
Barnett Crossbows - Warranty work - Image 2

I bought a Barnett 385 XP one year ago and the limbs are splitting. I've only ever used it for target practice, maybe 30 shots.

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Pros:
  • Light accurate good quality
Cons:
  • There is none

Preferred solution: Replacement limbs

Anonymous
map-marker Jonesboro, Arkansas

Broken 370

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Barnett Crossbows - Broken 370

I bought a 370 about 2 weeks ago at Walmart I finally got time to sight it in Saturday I shot it about 10 times and the right upper limb splintered and the one below it snapped . I really need a replacement part asap because it's deer season and I don't have a crossbow to hunt with. Please help me the bow has not been dropped or dry fired thank you

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User's recommendation: I've called them several times but reached no one .it's deer season and I can't hunt because I have a broken bow and I saved all last year to buy this bow. I like the bow very much it's just broken

John O Jvx

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Verified Reviewer
| map-marker Belfast, Northern Ireland

Limb cracked

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I have to say, I'm nervous. I bought a used Quad 400 - a nice crossbow - and took it in to have a new string and even a crank put on it.

This was done after the season. I managed to take a nice 9 pt. Meanwhile, I contacted you guys and all I wanted were new limbs. So while I was waiting for a response, I purchased a new Barton x385.

You have me nervous. Did I make a mistake in choosing to buy from you if this is how customer service is?

I'm still waiting to know if you have limbs for my Quad 400. Meanwhile, the new one is still being shipped.

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Loss:
$200
Pros:
  • Price
Cons:
  • You get what you pay for

Preferred solution: Absolutely do you have the part yes or no

User's recommendation: I don't know at this point so far I gotta give you a minus star

Charles P Qjl

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Verified Reviewer
| map-marker El Paso, Texas

Srtipped bolt hole on stock that holds scope on

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The bolt threads that hold the scope assembly on are stripped and won't hold the scope in place. The bow won't hold zero.

Please help, archery season is close. Thank you, Charles Parsons.

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Preferred solution: My bow fixed i love barnett bow I just can't afford a new bow right now

Donald P Cef

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Verified Reviewer
| map-marker Cleveland, Ohio

Missing parts

I purchased a 370 crossbow off of amazon last week and it was suppose to come with a red dot scope. It did not!

I soent alot of money for something i did not get all of what i was promised! This is bad for business! I do t want anything special, just what i payed for! I got a scooe cover, but bo scope!

Its hunting season and this is the first time i can BFF o hunting in fourty years and this weekend was suppose to be d day! Now god only knows when ill get to go!

I bought from yall cuz yall have a good rep. This is very discouraging

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User's recommendation: It happens man obviously a mistake! No harm no foul! Im sure theyll make good

Jason S Qvs

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Verified Buyer
|

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Verified Reviewer

First time barrnett owner and honestly will probably never own another after spending almost 800 on the new hyper raptor I have yet to shoot the bow been nothing but problems with the cocking system I

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Barnett Crossbows - First time barrnett owner and honestly will probably never own...
Barnett Crossbows - First time barrnett owner and honestly will probably never... - Image 2
Barnett Crossbows - First time barrnett owner and honestly will probably never... - Image 3

The cocking system broke when trying to pull back the very first time so send in get a new one go to pull back again to maybe finally get sighted in seems bow opener is 8 days away now and of course that one breaks also so needless to say the cocking system on the bow is completely garbage for a bow that's the amount of this bow truly feel I should get some sort of credit or something for having to deal with this being so close to hunting season I did order the rope cocker as the bow didn't come with one so hopefully that is at least here before opener and then no more issues Acura

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Cons:
  • I have had nothing but issues in the 3 weeks of owning

Preferred solution: Price reduction

Tevita Ybb
map-marker Merritt, British Columbia

Broken crank spool and string

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Not sure what happened was cranking and string broke ?? Spool doesnt seem to turn only crank handle is ok .

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User's recommendation: Not sure what the cause was

Noah P Ifm

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Verified Reviewer

Saftey

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Barnett Crossbows - Saftey

I bought a barnett crossbow at walmart yester day december 1st. On december the 2nd i went to line the scope up and shot it 4 times now it wont come off saftey unless i have some one with me that will pull the string back wile i take it off safety and fire its not safe please replace it or fix mine or give me my money back please

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Loss:
$280
Pros:
  • Cheap and afforadble
Cons:
  • You lose money it gets stuck om saftey

Preferred solution: Full refund

Dyllon H Ake

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Verified Reviewer

Warranty

Barnett Crossbows - Warranty
Original review Nov 17, 2023

I called and asked about an issue with a newly purchased crossbow, specifically the XP400, and was wondering if the discrepancy is covered by the warranty. The upper left limb has somehow peeled back fibers, greatly diminishing the integrity of the weapon system.

Sadly, i cannot attach a picture other than in the review section but the representative said it could take it to my local shop. Which I will do today or tomorrow as it is the last day for archery. The blemish begins, again, on the upper left limb starting an inch before the "B" in barnett and peels all the way down past the "T", creating a large trenched gouge through the entirety of the peeling.

I have not dropped, bumped, or been rough in any way and have only owned just over a month. Only firing to sight in the optic.

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Kevin W Qho

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Verified Reviewer
| map-marker New York, New York

Cracked limb

Barnett Crossbows - Cracked limb

This is Kevin Wilson I bought a xp400 less than 2 months ago an the right limb is trying to crack in the center I decock the bow every time I get done with it thanks in advance

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Resolved
Mike J Jkj

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Verified Reviewer
| map-marker Tarpon Springs, Florida

Resolved: Crank cocking device problem

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Updated by user Dec 13, 2023

Company fixed the issue and I have been provided with apology. I was about ready to leave for the courthouse to file a small claims case against Barnett Outdoors and UPS drove up.

I received a replacement unit of a different design. I wonder why. Their Customer Service is either backed up with problems units or they are working with a skeleton crew as C.S.

is extremely slow to respond. I first contacted them on 11/29/23 and I received the replacement on 12/10/23.

Updated by user Dec 07, 2023

If I purchase another crossbow there is a 25% chance I'll choose Barnett

Original review Dec 06, 2023
I bought a crank cocking device for my Whitetail Pro STR and it has two strings. One on one side and one on the other.

The strings at one end are attached to a spool in the stock and the other end goes through the pulley on the device and back to an anchor point on the stock. One string is longer by about 1/4 inch which causes the bracket that pulls the bow string back to be crooked and it rubs against the arrow rail. I reported this to Barnett and they said they'd send a replacement right away.

They never sent me a tracking number, I sent them three E-mails and no response. I'm going to have to go to small claims against them.
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Loss:
$130
Pros:
  • Well made and powerful
Cons:
  • Crank cocking device string lengths dont match

Preferred solution: I want the replacement crank cocking device they said they were going to send. The season is ending soon and I still can't use the crossbow.

User's recommendation: For your own benefit, compare to other manufacturers befor you buy. Then, if you decide on a model, give it a thourough inspection to make sure everything is ok.

1 comment
Hamid S Ajp

Will see

walker m Gqw

The bow fired unexpectedly and injured my fingers and now is useable

Barnett Crossbows - The bow fired unexpectedly and injured my fingers and now is useable

The Barnett game crusher crossbow 3.0 string holder in the firing position let go and fired unexpectedly and almost took my fingers off

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Loss:
$550
Cons:
  • Break and fire unexpectedly

Preferred solution: Deliver product or service ordered

Castle Bbu
map-marker Gastonia, North Carolina

New LX 400 installation

Need help with Assembly instructions are difficult to read need technical support help please provide assistance, so I do not have to return this crossbow. Thank you. I cant think of anything else I can say to get this message to go through

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Frank D Qpq

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Verified Reviewer

Terrible customer service

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I ordered a bow before Christmas and paid for 2nd day air. It never got shipped.

I called and they gave me the standard apology and stated they will refund my shipping costs and send it overnight since I explained I was leaving for a hunting trip in 3 days. 2 days later I am now informed it won't arrive until tomorrow after my departure time.

I have to cancel my trip now. Horrible experience and will never order from them again

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Cons:
  • Poor customer service

Preferred solution: Deliver product or service ordered

User's recommendation: Do not buy from this company

Chad S Idk

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Verified Reviewer

Broken bow

Barnett Crossbows - Broken bow
Barnett Crossbows - Broken bow - Image 2
Barnett Crossbows - Broken bow - Image 3

String dampener broke and the string is rubbing one of the cams.i just noticed the string rubbing the cam.what do I need to do to get fixed bow season is here.i shot it probably 6 times this year practicing.

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Loss:
$1200

Preferred solution: Fixed I love the bow

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